SOCIAL SCIENCE Essay Example | Topics and Well Written Essays - 1500 words

SOCIAL SCIENCE - Essay Example The selected regions of England and Wales followed a similar pattern with Wales by far surpassing the other regions. In the North West region the percentage of good water quality was greater than fair or poor quality for the four year period. A similar situation occurred with Southern and Wales. In the regions of Midlands and Anglian, though, the percentage of fair water quality was greater than the good quality for the years 1990 and 1995. Nonetheless in 2000 and 2005 there seems to be a dramatic improvement in the quality of water. In the Midlands, the percentage increase moved from 45 in 1995 to 59 in 2000 and 2005 whilst Anglian increased from 39 percent in 1995 to 49 in 2000. Wales outperformed the regions by a great margin for the entire period. Their good water quality ranged from 79 percent in 1990 to 93 percent in 2005. North West came in second in terms of the percentage of good water quality to fair and poor. Anglian’s good water quality ranged from 17 to 46 percent. At no time were they able to cross the half mark of 50. Thus, Anglian seems to have performed the worst in terms of the percentage of good water quality. Although North West experienced the highest percentage of poor quality water of 27 percent in 1990 this figure was significantly decreased to 8 percent by 2005. Hence, North West had the greatest percent decrease of poor water quality of 19 percent during the period. Interestingly, in 1990 Anglian with 17 percent began as the worst performing region in terms of the smallest percent of good water quality. Although they made a 22 percent leap to 49 in 2000, they remained with the lowest percent in good water quality. The market economy is one that is run by the forces of a market, that is, the economy is based on the dynamic relationship between the prices of goods and services and the behavior of producers and consumers. For example, as consumers increase their demand for a particular good or service the price of that commodity

CRM Strategy for Charm City Mortgage Term Paper

CRM Strategy for Charm City Mortgage - Term Paper Example Effective CRM solutions will be able to develop synergy among the many business processes involved in customer relationships. Through the use of CRM, an organization will be able to maintain its current pool of customers, attract and win new customers an entice former customers back into their business. A CRM system, therefore, becomes an important tool for achieving a good level of customer loyalty and customer retention. CRM is not a single product or set of software applications. Instead, it is a platform or a technological foundation for various related services. The core components of CRM that are central to any CRM initiative are effective customer segmentation, well-defined business processes, integrated multichannel strategy, the right sets of skill and mindsets and the right technology (ORACLE 5). When these components are thoroughly re-groped, they give four core components that are central to a typical CRM structure. These are marketing management, customer support, and sales support. For businesses that have embraced a higher technological support for their business processes such as e-business, e-business infrastructure modules become a fourth core component in their CRM structure. These above-mentioned key components comprise the core functions directly supporting e-commerce staff, customer service, sales, and marketing. There are several ways in which the core components of CRM can be used within Charm City Mortgage to improve customer experience. According to ORACLE (5), the core components of CRM generate improvements to decision-making in all the three major stages of customer relationships. These are customer acquisition, development, and retention. Charm City Mortgage can segment/divide its market into distinct groups of customers sharing the same characteristics. Effective customer segmentation will allow Charm City Mortgage to understand which group of customers are the most profitable.